• How do I order my system?
  • You can either order online and complete payment through SagePay. If you don't feel comfortable ordering and instead perfer to speak to someone before purchasing please don't hesitate to give us a call on 01748811991.

    If you live locally you can also come instore to DL10 7SE and take the items away with you today.

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  • What if I am not sure which camera/system I need?
  • If you are unsure about you need the best thing to do is to give James, Kyle or Amy a call on 01748811991.

    If you are ungrading an exsisting system please make sure you know brands or model numbers of your exsisting equpiment.

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  • Do I have to pay by credit/debit card?
  • We do accept payment via cheque or BACS aswell as credit/debt card.

    For our BACS details please contact us on 01748811991.

    If you are paying via cheque please allow 2 working days for the cheque to be proceeded once we have recieved it.

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  • Can I fit the system myself?
  • Yes our systems are designed to be easyfit with the basic of DIY tools.

    Any problems give us a ring we are happy to help 01748 811991

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  • When will my order be delivered?
  • If ordered by 3pm normally delivered next day

    Any specific delivery requests ring us 01748 811991

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  • Do you deliver outside the UK ?
  • Yes ! We deliver worldwide ring for international delivery charges 01748 811991

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  • Warranty
  • All items in our Black Box, Sony Starvis and 5MP are cover by a 12 month return to base warranty. Any item found to be faulty within a 12 month period from the date of purchase must be returned to ourselves at the customers expense. We will repair or replace the item and return it to the customer at our expense.

     

    Our Ultra HD IP range is covered by a 2 year warranty under the same terms and conditions as above.

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  • Cancelation and Refunds
  • Any order can be canceled before it is despatched. Despatch times are 3pm on the day of order. Any products can be returned for a full refund except the cost of carraige within 7 days of purchase as long as the products are complete, undamaged and unused. Any item returned damaged or incomplete will not be excepted for a refund.

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Respectway Limited, Merlin House, Station Road, Brompton-on-Swale, North Yorkshire, DL10 7SE, Tel: 01748 811991  Email. sales@cctvfirst.co.uk
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