• How do I order my system?
  • You can either order online and complete payment through BarclayPay or if you don't feel comfortable ordering and instead perfer to speak to someone before purchasing, please don't hesitate to give us a call on 01748 811991.

    If you live locally you can also come instore to DL10 7SE and take the items away with you today.

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  • What if I am not sure which camera/system I need?
  • If you are unsure about what you need then the best thing to do is to give James or Kyle a call on 01748 811991.

    If you are upgrading an existing system, please ensure you know brands or model numbers of your existing equpiment so that we can advise you correctly.

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  • Do I have to pay by credit/debit card?
  • We do accept payment via cheque and BACS as well as credit/debt card.


    For our BACS details please contact us on 01748 811991.


    If you are paying via cheque please allow 2 working days for the cheque to be proceeded once we have recieved it.

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  • Can I fit the system myself?
  • Yes, our systems are designed to be easyfit with the basic of DIY tools.

    Any problems give us a ring on 01748 811991, we are happy to help.

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  • When will my order be delivered?
  • If ordered by 3pm normally delivered next day

    Any specific delivery requests ring us 01748 811991

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  • Do you deliver outside the UK ?
  • Yes!  We deliver worldwide!  Ring on 01748 811991 for international delivery charges.

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  • Warranty
  • All items in our Black Box, Sony Starvis and 5MP range are covered by a 12 month return to base warranty. Any item found to be faulty within a 12 month period from the date of purchase must be returned to ourselves at the customers expense. We will repair or replace the item and return it to the customer at our expense.


    Our Ultra HD IP range is covered by a 2 year warranty under the same terms and conditions as above.

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  • Cancellation and Refunds
  • Any order can be cancelled before it is despatched. Dispatch times are 3pm on the day of order. Any products can be returned for a full refund except the cost of carriage within 7 days of purchase as long as the products are complete, undamaged and unused. Any item returned damaged or incomplete will not be accepted for a refund.

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Respectway Limited, Merlin House, Station Road, Brompton-on-Swale, North Yorkshire, DL10 7SE, Tel: 01748 811991  Email. sales@cctvfirst.co.uk
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