• How do I order my system?
  • Ring us direct on 01748 811991 order online or visit our new premises !!

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  • What if I am not sure which camera/system I need?
  • Ring us on 01748 811991 ask for Russ or Simon

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  • Do I have to pay by credit/debit card?
  • No we accept cheques, BACS etc ring for details 01748 811991

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  • Can I fit the system myself?
  • Yes our systems are designed to be easyfit with the basic of DIY tools.

    Any problems give us a ring we are happy to help 01748 811991

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  • When will my order be delivered?
  • If ordered by 3pm normally delivered next day

    Any specific delivery requests ring us 01748 811991

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  • Do you deliver outside the UK ?
  • Yes ! We deliver worldwide ring for international delivery charges 01748 811991

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  • Warranty
  • All items are cover by a 12 month return to base warranty. Any item found to be faulty within a 12 month period from the date of purchase must be returned to ourselves at the customers expense. We will repair or replace the item and return it to the customer at our expense.


    HD-SDI CCTV cameras and HD-SDI CCTV DVRS are covered by a 2 year warranty under the same terms and conditions as above.

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  • Cancelation and Refunds
  • Any order can be canceled before it is despatched. Despatch times are 3pm on the day of order. Any products can be returned for a full refund except the cost of carraige within 7 days of purchase as long as the products are complete, undamaged and unused. Any item returned damaged or incomplete will not be excepted for a refund.

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Respectway Ltd, No. 3 Gatherley House, Gatherley Road, Brompton on Swale, North Yorkshire, DL10 7JF, Tel: 01748 811991  Email. sales@cctvfirst.co.uk
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